Most organizations, whether they realize it or not, are service organizations. Much of the work that happens in organizations is separated and spread out across various nodes so much so that it’s easy to lose sight of whether the value to customers and employees is actually being manifested.
In this episode, Eric sits down with Patrick Quattlebaum, the Co-Founder and Chief Executive Officer of service design consultancy Harmonic Design, for a talk about how organizations deliver value, the employee-customer experience continuum, and what a systems-thinking approach can do to help us make sense of it all.
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To connect with Patrick click here.
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